Category Archives: Behavior Change

My keys to success: ignorance, persistence and dumb luck.

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It’s not every day you get to talk to over a hundred professionals about how ignorant you are and get a hearty round of applause. But last Friday, I spoke to an audience of about 100 executive MBA graduates at the Rochester Institute of Technology’s annual “Sharpen the Saw” event. The annual day-long event is built on one…

Advice to brand marketers: think like a kid again.

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I’m firm believer that you should look for inspiration everywhere. Some of the best ideas come while you’re in the shower, cooking a feast or driving home from work. As a marketer, it’s your job to make connections between the life we live and the products that surround us. The world has lot to offer…

3 Simple Tips to Hire (and Retain) Outstanding Millennial Talent

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Stereotype: A widely held but fixed and oversimplified image or idea of a particular type of person or thing. To the outside world, Millennials have a sense of entitlement—they’re lazy, don’t want to work, and switch jobs regularly (according to LinkedIn, Millennials job-hop four times in the first decade after graduation). But for the majority…

Helping energy customers feel the love starts with healthy communication.

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Communication is the key to any healthy relationship. We’ve all heard that before, right? Just tune in to the daytime talk shows, latest dating reality creation, or even pick up a paper and read an advice column (if those are still a thing). It’s a simple, common-sense sentiment that’s been accepted as fact when it…

Pro-tips on an integrated marketing event: #CustomerBowl.

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The experience for an attendee can make or break an event. While you’re planning, there are lots of moving parts that all need to align to make it successful. Our agency recently hosted the 11th annual #CustomerBowl event to gather consumer insights into the uber-expensive Super Bowl ads. During the event, we pre-screened ads like…

What’s behind every B2B decision? A real person.

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Business folks are real people, too. There’s always a person or team behind the decision to sign a contract. And each individual has their particular demographic, psychographic, behavioral, and environmental attributes. You’ve got to carefully consider all parties involved. Each person has an educational background, a specific set of responsibilities, criteria they get evaluated and…

Roberts’ Top 10 Blogs From 2016

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‘Tis the season for annual reviews, look back glances at the trends, greatest hits and misses, and of course top 10 lists. They’re ubiquitous this time of year and we love a good tradition. And a good list. First, a little background: our agency blog post has been going strong for about 4+ years. It’s a panel post…

Top 5s from Two Marketing Conferences – EventTech and &THEN

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Rachel Spence and I were lucky enough to attend Direct Marketing Association’s &Then Conference and EventTech this year and brought back 7 days’ and 250 sessions’ worth of content. We shared our 5 key takeaways as a BrainSnack presentation before our annual Roberts Holiday Party (you can watch our livestream here). In case you missed…

Redefining Senior Living: That Moment You Realize You’re a Part of Something Beyond Better

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Redefining Senior Living: That Moment You Realize You’re a Part of Something Beyond Better I took a campaigns class my senior year of college where we were assigned real clients. Mine was the marketing director at a local senior living facility who was in the beginning stages of rebranding. This was the first time I…

What the Business World Could Unlearn from Hollywood about Creating Good Content

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Correlation does not imply causation. Or, as Wikipedia says: if you notice a coinciding drop in both ice cream sales and drowning deaths and assume that ice cream causes drowning, odds are you’ve never heard of winter. In other words, just because two things happen at the same time, it doesn’t mean that one caused…